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Make us believe that you are the head of research for a biological research organization. Six months ago, you purchased a $2,000 commercial refrigerator for storing research samples. Recently, you suffered a loss of more than $600 in samples when the thermostat failed and the temperature in the refrigerator rose to more than 48 degrees over the weekend. Inventing any reasonable details and using what you have learned from Chapter 14, write a claim letter to the manufacturer of the refrigerator.

 the claim letter (Figure 14.6) on page 373, and the “good news” and “bad news” adjustment letters (Figures 14.7 and 14.8) on pages 374 and 375, respectively.