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2 pages  Remember what I learned from the class , and my takeaway.

10 posts on zoom oh geez alright OK so should I be looking at some direction it follows me alright good so hello everyone it’s great to see you all my name is Alex for Alice I don’t know what Liz should I say professional Hamilton no and then they have told you so let me just spend a couple of minutes telling you a little bit about who I am and where I work and what what I do and certainly for some of you you may be familiar with western and what we do and if you’re not certainly feel comfortable I’m one of those I’d like to so if you get a question made sense that you can stop me and just ask a question ’cause I don’t want you I don’t wanna get too far along in question so I’m so I’m gonna CEO of the Worcester Housing Authority anybody know what they were doing this summer with it yeah with what’s your name Molly alright Ali what’s the worst hospital what are we doing take a wild guess don’t worry anybody from the area OK so well if if you are from a different part of the United states housing authorities probably not an uncommon name for it’s a national or national authorities just about every major city and most most midsize Toms have them Worcester has over 275,000 authorities some of them are as small as maybe 15 apartments and some of them are big as 25,000 farmers you know with the biggest one is this no positive authorities in terms of Massachusetts Boston this is the biggest so they have a lot so we’re the second biggest in New England so awesome is the biggest in New England were the second biggest in New England so one in charge of about 3000 public housing apartments we have more 4300 Section 8 vouchers and that is usually cuddling up close to about 15,000 people that receive some level of assistance from us then what we do is we help have to meet in order to be eligible or we consider eligible for us is your income you have to meet a certain income threshold so they make big money you probably don’t need our help we would not qualify for this yes so it depends on how many people do so you’re by yourself usually your threshold is about $54,000 a year so if you make more than that if you make $80,000 a year you look by yourself you don’t qualify for public house OK and depending on the family size that number goes up and so that means that we help stop fashion almost 8% of the entire population of the city of West that’s a that’s a lot of people that received some level of assistance and we help is there any particular type of person that we help Cassius who right we helped the young graduate families we have one from dad with young children we have folks that are middle age 30s forties 50s and we also house the homeless there’s a lot of properties of elders and tired and this is their apartment and they’re gonna age in place hopefully for as long as they can so so when people think of public housing a lot of people taking families so you help families help is really we have housing just about for anyone that could need our assistance we must have more but that would be for a different discussion on a different day in terms of the housing needs of us the right now I’m kind of unique in the sense that I’m one of those kids that grew up in Worcester I was born in Costa Rica but then at a young age I moved here to West shore about six years old and I had the benefit but seeing the coin on both ends so I’m a former public housing kid grew up in public housing my mom had 4th grade education my dad had six red education not in spoken English they worked in factories all their life made minimum wage in my mom retired make it about $6.75 an hour by my dad wasn’t too far young man very smart intelligent people we just never got language which prevented them from trying to find jobs that could match their spare but I remember growing up in all four of us my my parents are really big on education and education was in their eyes to golden ticket to get him out of positive and so I remember the old days that was one of those I was the youngest so I was a real talkative but it’s it’s still in class was always disruptive and so I always do well in the class but my contact was never willing but my grades were kind of like kind ish I used to get A’s I used to get seeds in Congress right so that’s kind of how it worked and so my dad was real tough real old school guy and I wouldn’t recommend this in today’s stage but they were really old stupid and so he would say when I report backs coming up of course my brother would never lie so he’d say Friday OK so either Friday coming and then the dinner table will take his belt off put it right on the table and he would say OK let’s start with the oldest and my brother was a goody two shoes never gonna be his entire life so that was the point we had to write and then my sisters over about two sisters they did very well and then it was me and I’d show up in my report card and my dad wouldn’t say I can’t help you I mean subjects right he said I don’t know you know pretty algebra or history or social studies I don’t know any of those subjects but I know the alphabet and God help me if I don’t see your legs I know what he looks like and so that was you know sometimes I got to know Don’t really close and sometimes I really important and eventually I vowed that once I left subsidized housing I never go back went through the twisted public school systems I went and studied at Syracuse University and I said thank God I’m out of that place I’ll never come back for the last 25 years I’ve been in public so there goes that right I came back so but it but it really has hope I’ve got to see both sides of the coin I know what it’s like to be on the other side and walking in with embarrassment because you know I also know what it’s like to be on this site being someone that can help so who’s in those shoes so it’s really allowed me to work with my team in in recognizing that just because someone is walking and needs help doesn’t mean that they resort in less treatment or customer service where they don’t deserve the dignity of being treated with this stuff right so we’re big that’s a big deal for us so we thought I think a pretty good job every once in awhile we’ll have somebody that kind of those little assignments on us when we try to get in the back so that’s the house number that’s what I do I’ve been doing it now when I started at the Housing Authority and this kind of gets into our discussion about leadership when I started the Housing Authority I was about as the bottom of the torn pause you can get I finished school and I was gonna go move the floor run my own radio station that was my dream wanted to manage it start at the bottom I had worked at 94.5 at last but it was a big shot I was moving to Miami and so for that summer I said I’m sorry see you till November that summer I said I’m gonna go and just go work in a temp agency just to make a few bucks so I’m in Worcester and they said well the Worcester Housing Authority needs someone to essentially make photocopies answer phones and make coffee sounds pretty exacting handle that so I was attacked and so even the other entry level staff would send me off to Dunkin’ Donuts to get him coffee and they would never pay and so I had to get stuck paying for them and that was my job file photo copy answer phone sweetie how does it every once in awhile they send me outside to show it apartment for someone who wanted to move and then I did I liked it so much I will finish my job really quick and then I would run to my boss and I would say I’m done what else you want and then she just started giving the other stuff to do that really wasn’t tap water and then I saw she was struggling so I said how can I help you with your job this teacher I’ll help you and so by the end of the summer they said to me would you like to stay on property manager I said oh I said I’ve never managed anything in my life hey $35,000 a year in Miami was paying 20 OK I’ll stay right save up a little bit stay off stay also my school debt and the rest is history after that I was able to grow in the company and learn a lot bring a lot of mistakes today I’m blessed that I have an agency of 250 employees with a lot of leaders with a lot of leaders I feel privileged to say that that I have a lot of people that work 1000 authority that I can count on but I can spend on that just has that leadership qualities so my first question to you what’s your Sam alright you ask me a question when you think of a leader what’s the name of the person that comes to mind doesn’t be a famous person could be someone you know vocally or whatever who’s a good leader to you Obama Obama why what makes him a good leader to you breakfast this is Jack seeker kills sometimes leaders feel that they have to know it all and if they show some level of lack of knowledge that makes him look weak right you’re exempt list here’s a leader who recognized his talents and what he wasn’t strong and and he wasn’t afraid to ask for help essentially any other along with the shop with President Obama I guess similarly just like what’s the name yeah I mean I don’t know that very well but it’s just the mature well you go based on what you see right yeah I mean you’re not I don’t know I can’t speak to everybody I sure don’t know him but but based on what I want this is one of the things that I was impressed with Russian bomber that I looked up to as a leader when he was poised he always looked like he was poisoned control right nobody wants a leader and I know that the rooms the boys and Girls Club Linda you’re you haven’t quit yet right you’re still open how many years were you at the FBI love you and just retired OK months ago could you imagine if if in Linda you were housing you had how housing for for women was it domestic violence was it homeless at domestic violence shelters and transitional housing if something goes wrong there in Linda starts panicking and screaming and shouting Oh my God what do I do I can’t handle this and and her team is looking at her what level of confidence are they gonna get for her is she acting that flash they go get her out of here she’s making it worse she’s right she’s gotta be Polish crisis comes inside she might be going I have no idea what I’m gonna do next but she’s in control and she displays it in the team follows right same with what’s list list is the little children every day early impressions it’s in a panic and constantly doesn’t know how to manage and just overreacts people feed off so that’s why I’m thinking what about you what’s your name Allison OK leader for you who comes to mind anybody your mom’s building OK do you need some qualities about Michelle Obama to make sure good leader in the zoo folks who jumped into you know I mean she’s very like I don’t know knowledgeable and very much wanting how she wants to make the big difference and wants to help OK but she’s she’s helpful to others right OK what else what other what other leadership qualities do you send Michelle Obama to make a strong leader who’s your leader OK why what qualities do they have I would say like I was able to believe everybody shocked people as if they’re like on the same level so here’s the point that I’m trying to write when you think of leaders there are certain things that you think of in terms of qualities right and I wanna couple down that that people would come to mind right so for example you wanna lead her to have integrity right I mean if if if the person you worked or somebody who’s a leader give a professor who is promoting cheating and cutting corners you probably start losing a little respect right ’cause that’s not something with a lot of integrity right so you look for someone who can also read others man right you look someone who’s in command we talked about that with Obama with that composure and and leading I gave the example with Liz and with Linda communications underwears who talk about those like those are all qualities but I’m gonna give you 2 qualities that come to me come to mind to me have been very helpful the Housing Authority and these are qualities that I chase and chase everything I wanna be I wanna I wanna language qualities in displays qualities on a daily basis on whatever I do and I bet you when I say it both Linda lives and bridge because these are ladies who do the same thing right number one is it won’t leader Saunders sometimes people think by keeping all their knowledge they make themselves more valuable than organization whatever that organization is to be a club urine could be a sports team right playing sports and you you know some strategies about your opponent you’re keeping it to yourself ’cause you you wanna look good right you are in agency and you don’t wanna you don’t wanna give away too many she just said you worked so hard to develop over the decades because let somebody else figure it out when you figure that but it wouldn’t mean her in my opinion shares because the war leaders I have if I can get all of June your job then being leaders in allows me to do my job and then I find me there’s someone else skeptic that’s the mark of a good leader is someone that can step in and take things with you on and keep moving them forward and every time I hear someone go whenever gonna do without you if you leave this place is gonna crumble that’s not a problem Matt says it’s window very good job of getting the next person right I see that with departments all the time I get a department where crushed we’re gonna do the planets gonna fold this stuff right you you you’ve been cultivating that leaders over there you know his transition you know that’s the that’s the thing right and if you can plan it why don’t you sometimes you can’t plan it like apples and people have to go but when you think about leaders remember that whatever you do moving forward from this point forward it’s being a leader is also sharing that information that you have and that people do that in a positive way the second thing is encouraging strategic thinking innovation and match right your own college is this on your thoughts or after so at some point very soon you’re gonna go into the workforce you’re gonna have a career right and for some of you who most of you I would like me and I’m sure to live with list you know you don’t walk in the doors and they go anywhere you still run that run right start the bottom then I have to earn their stripes the thing about it is that doesn’t mean you’ll lose any opportunity to no longer think strategically to no longer be innovative to no longer have ideas I have some new folks that come into their friends to speak up what do you think of this new program were using me yeah when you said for three months they’re trying well you know if we if we took this part out we could probably say 15 minutes on the process and get this little quicker let’s try that let’s try that just because doesn’t matter what level you being an leader doesn’t mean you have to wait time let me say that again Simpson being a leader doesn’t mean someone has to own children so right or wrong when I got I had somebody say to me one time giving them advice on how to be a fun things they can do to show some leadership and they said no no no no no I’m gonna just do my job but you are getting nothing more nothing less then when you make me a leader and promote then I’ll show you what I can do right that’s not how it works right we like to see what you’re capable of we wanna see what action because we don’t wanna have to imagine what you might be as a leader right I saw Sam taking a leadership role samland heat he took care of this he basically came up to my kids he was gonna pay to move behind them now when there’s an opening for a manager I wonder if ship you wanna show it to me another question I need my income to me say I want that I’m ready for that much stuff so whatever job you go whatever career you go just because you’ve been there for one day versus someone who’s been there for 10 years it doesn’t mean you don’t have the ability to share your thoughts and share your ideas with people well I usually tell people wait a couple months it should feet wet great learn the job we try this this this and this we’re like OK delicious first but then you know once you learn the job then you feel more comfortable sharing your experiences but that’s really really really important to remember those are the two things that I would I would say now let me ask you a question what’s your name I say oh OK can we worship we caught that you be caught to be a leader in your opinion it’s that is not yeah that’s it so yes or no OK does anyone disagree with him does anyone feel that you’re either one leader or you’re not no so I agree with you right this is not his side in earth for you you’re a loser you’re not right no everyone in this room will have the potential to capabilities and the opportunities to be lose it’s what you do with it now so I go back to my high school days and I was always one of those who kicked the door down I’m here collect my lips go home let’s hit going but I’m showing you think that’s high school there might be some of you but if you go back to your high school years you probably remember some folks really triggered whatever loud like that make them any better believer or not I don’t think so right I’m not suppose at the Housing Authority they’re going fine pose the great leaders they wait to hear everybody out and then they offer their opinion and then they’re not afraid to take on or a task or project they’re just they’re just not going to you know have their pompoms on with you really laugh but for some folks they have to be encouraged to those leadership and some folks are they told you when you come in and I was asking I use Amazon they can’t when I asked him about what do you think of the software they were timid at first they needed someone in that example two to almost encourage no I welcome tell him and then when he showed it what happens is that that almost it starts to build your you’re planting the seed when you haven’t supervisor or a mentor or someone who says great job keep it up you know it was an awful idea right I reject 7 out of every ten ideas I get 1007 out of 10 shall we percent but those three they could be life changing from ages so so I never tell an employee in my office what are the chances out so well return with I’ve crushed it it’s crushed now imagine if I say I like how you’re thinking OK that’s that’s a different approach let me digest that a little bit right let me think about it when we come back to you I like come back and say you know I’m not sure we’re gonna do that worry about this this and that I love that we’re thinking outside the box and come up with two more ideas for dinner the week for me she pops out there even though I said no to her she walks out of there feeling good OK he’s asking to keep thinking he got it right it sounds to me but you surprised how many people are seeing that they just because of the role and securities right to make me feel better I’m a better leader now because you know your place but as she went to the workforce you have to go in with the mindset of I can display leadership I can give my boots I’m gonna I’m here for a purpose I’m not a robot I’m just here to flip pick things up and put them down they brought me here and just as I was a 22 worldpac I remember this day and if it happened yesterday I just take the bus to work and have a car and I remember standing on the corner of the sidewalk rainy days waiting for snowy days waiting for the bus I would have influence that I work with the office as they’re driving by waving to me and I’m going we’re going to the same place there was this one gentleman that would stop he walked in the building next door he worked in a different department worked modernization construction and he goes don’t you work next week I said well yeah I’m attempting this night in the car I’m I’ll bring him and he was kind enough to bring it and we got to know each other listen I’m not saying about housing but I’m sure ideas with you property manager he came over he congratulated me and he looked at me and he said you know why he goes someday you’re gonna run the same practice I thought the man was crazy Here’s a guy who blew me for six months with a couple color rights he already made an opinion guess what that did for me 20 years he didn’t say I hope you like your jump I’m think you make it past three months right we need people around us to more I I had plenty of people to Housing Authority who helped me along the back not for a second do I ever think I did this alone I learned from my mistakes I learn from people encourage you’ll need the same but you gotta believe in yourself you gotta be you have to be able to come forward right printing at Housing Authority when you went there well so I got the five I’m going through define directors so we have Michelle booth then was Ruth Carlson yeah so it was three directors then ray yeah and then I succeed yeah Yep so actually yeah 3 you know them all very well yeah so I’m like I’m good another hour Oh no I don’t really you told me 30 minutes let’s keep going based in your product so let me let me I said in a library there are 7 rules I live by when I talk to folks that are mentioned the workforce and I give my advice things if you do these seven things I would be shocked if Europe are not immediately moving up with the company very quickly the seven things that have worked for me and I shouldn’t work with people I’m sat with folks your engine work from and they’ll say to me Mr choralis how do I move up in the company I wanna grow I’m eager and I said have a seat OK write it down then I give him the seven things they only do 2 zero and then they wonder why fresh stock that’s true they do that now what about that it’s not even Roman it’s a road map you can apply wherever you want and if you do these seven things I promise you I’ll be shocked if you don’t make a difference in whatever you want it doesn’t matter if you’re working it doesn’t matter if you’re working for list at the wine or some mutual or some big shot company the supervisors grow relatively the same we kind of already know how employees are so when somebody does something different they stand out you stand out but here’s the one thing if you follow these rules you have to be able to stand on your own 2 feet it mean something come on Sam gets out to the balls huh you gotta be able to say no I’m about my career right so we give you the seven tips and this will be on your phone no right number one whatever job you do whatever career you decide to go into I want you to take it serious enter your guide and I’m gonna tell you exactly what he said because you’re gonna think I’m making this up it was a zoom call in this room it took him a little while to get there and he had on his shorts and a ripped T shirt and he comes over he says he goes alright sorry wait dude so I’m like OK and then he said to me I’m not making you think I’m making something I have witnesses that we still use as an example and I said OK I said you know this is a job and there was an entry level job and I said you know can you tell me a little bit about why you applied for the job but I mean I I kind of just applied but but it’s data entry and **** right that’s what he should do nice ship yeah this is fun so whatever job you do take it serious and here’s why you take it serious I don’t know anything now what you don’t have that Linda lives in I have a reputation no we don’t your first job is when you build the wreckage hate the job serious but you’re calling just joking around and screwing around and taking it out not taking a job doesn’t give you a license to do that so whatever job you do remember there you go in there like this is the first day where I’m gonna start building my reputation my time on here are they gonna say that’s a helverson how would employ that’s that clown who never takes job serious that will follow you that will follow just as the good will follow Liz called Mrs hey Alex that former employee they’re they’re looking to apply here they’re all Mr fantastic I was so disappointed they lost I wish I could bring him back imagining that call should say or simply saying let’s run runaway oh but they had a great interview trust me that’s that’s the height of the of the experience he has said that to me it’s your reputation on the line doesn’t matter if you’re filing answering phones and getting coffee be the best damn filer best stamp phone answerer you know and and go get coffee if that’s what they ask you to do right that’s right and that’s that leads me to my second point which I put here be better than the rest in what you can control there’s things that work can’t control but whatever you’re doing beat better than the rest of your competition what does that mean so me and Sam get hotter to do the same job guess what I’m gonna get better point and Sam I’m not gonna do anything to hurt him he can he can do this traffic but but for me I want my reputation to be as good as it can I want them to say it’s good worker is a good guy keep them around it must feel like we got two good guys that’s that’s even better but whatever you’re assigned to do try to be the best at now that’s for me the reason I had that comes from the story with old school here is is what I call the immigrant my parents had immigrant factors so you called out sick John may not be there next day so my parents my dad’s vision of work you guys would be bewildered my first job I was 15 I was a busboy as a matter of fact the same one there’s a guy I work for we can go talk with John bergantino and I remember I got the job I came home I was excited I said dad I my job you know that’s great weekends and I love I’m gonna be a bus what are you working Saturday they open at Saturday the boss said I gotta be there at 6 he wants to do an hour training you know it’s possible you know how I can be right alright 6:00 o’clock yeah no problem let me know Ryan on the license my brother 16 year old kid I’m doing whatever watching TV and staying up late all I know is when my dad woke me up felt like I slept an hour I was like what he goes get off my deck very serious get off get ready for her I was like a song just getting dressed not doing my whereabouts I get in the car my eyes are closed please bring me to work we get out the lights are out so I said OK maybe they will shoot it in the boss so I get out I go check the doors nobody’s there I come back I said there must be a few minutes early what time is 5:00 o’clock it’s five o’clock no he said whatever job you do shopping hour or boss one free hour every day I should have no yes do you wanna be the best you want the boss will not stop it now early everyday for free you don’t even clock in clock in clock in so that’s my dad so let me say what time you get out of work I was afraid so I just said I got a 3 doubt it you could have it 4 and honestly I don’t think that’s just the way this works I will be here at 2:45 watch me until 4 my dad was teaching me what it meant his work ethic here’s my panic 230 the boss comes down John comes out Alex trip John well you gonna kill him today you did a fast job pay the evening plus points here so why don’t you go ahead and clock out when you get out of here OK John let me just finish the lobby over here now so I did the right thing I went out and I clocked out at the box but now I’m cleaning the lobby I’m trying to milk it out or half of this place John comes out at 2:45 why are you still here yeah I was just finishing the log book did you OK now let’s just stop is your dad there yes is there just call OK John now I’m sweating I called him up the wages are still salt and pepper some filling syrups out their eyes also other possible should we throw it he’s loving it he’s the back in the break room this time three o’clock Jonsson mountain now why are you still here I don’t know what to say at that point I put it down I said John I never work till 4 what yeah my boss says I gotta go free hour to my work and clocked out but I gotta stay till four is your dad here come on that’s not good so we go out there John knocks on the window rolls out the window Mr Corrales yes Alex Olsen you fired no no no it’s not fired you did a good job you can go home we start tomorrow 7:00 o’clock not five seven o’clock and then he walked the floor he he walked to four no no he doesn’t need to work my dad is not at all for free he happy to work here’s a funny thing story I fought my bed sheets and whatever job I had maybe shopping early maybe staying later everything him and I were two gunslingers through all my high school ’cause he would force me to do that guess what time I arrived to the house five in the morning we open it and I don’t need six blocks not because anyone telling the boss chapitre I won’t even ever I want because my dad and grandad right now I recognize I’m not suggesting that you need to do those crazy hours or do that but what I’m telling you is that helped me when I was at the house the first one in I just weren’t weren’t weren’t and and said what else how can you help and then I say a little later and did that and so my advice to you is we talked about the number two of being better than the rest that means when you have a chance shop a few minutes early you have to show up an hour early but don’t be 5 minutes late it’s only 5 minutes but Julie to replication if you aren’t overgaard to the time of when you’re supposed to be at work and feel like they’re not taking it serious but if you’re in best or ready to go do you want to journal with me leave my hair I like that person here’cause I’m chasing the veterans who are rolling in 5 minutes later right the other one is when you have an opportunity to stay a little bit late right so stop being depressed staying later today at 4:30 for me you wanna track me at 4:20 nineteen car save extra 10 minutes 15 minutes not going to kill you but for the boss you know with the boss thinks like that liking this person that’s the message you convey without necessarily killing yourself right and then we talked about the piece in that about what I said about Tim right if you have an opportunity to talk about how you can make things better ideas find ways that we can do that with people who have decisions now #3 do more that’s the one I struggle with right now which folks that come out they come out come into the workforce do more what does that mean you for right you gonna drop description if you live within that blocks I don’t not know your potential no no but I ordered a piece of paper show me you could you have the capability for more show me that you can do more so I can see your worth the risk let me envision you in a leadership role or talk about that if you do more do more could be hey Sam is struggling let me go ahead and give him the hand the boss sees that I was behind a couple hours clean up I just thought I’d help him out that’s leadership helping someone out sharing information so American band right I’ve been in the job for a year ban is struggling not gonna procedure I come over and I start helping him and train him simple those are leadership qualities ’cause all you have to do is stay in your typical say my my problem that’s the bosses problem that each day and that’s the easy out you do know some little extra things right so I said take it serious be better than the rest and do more right number 4 volunteer here’s a big one gonna take my wrong tier for you is important within the company joint commitments so imagine that’s right I’m a CEO I put together this committee we’re gonna throw a block party I’m looking for ball and tears what’s your name so imagine I wouldn’t companies in nine months she’s she’s trying to say hey look at me somebody noticing right and I voted even say hey I’m looking for some of my I don’t like to work on our committee where they have vice president other staff and myself what should he do what should I respond to get that point when do you start I get to sit in the room with decision makers meet please CEO and you’re asking me she’s not gonna say to me well does it pay more as I can paste that’s a question I can ask yeah I gotta think about it no you don’t have to right or what’s the commitment that was not so bad right ’cause we say oh sure we happen to do it you know what the commitment is by saying just an hour a week this may not work but when you have an opportunity to volunteer they mean in front